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Instant Price Checkout & Quotation Request Form
This is how it works:
Quantity based pricing
Need a larger quantity? Contact us for a personalized quote.
Bulk discounts apply to the printed part price only and exclude additional services. May not be combined with other offers !
Checkout Information
Once your payment is completed our team will review your 3d model(s) and selected options. If there are any issues preventing us from manufacturing your parts we will issue a refund and notify you via email. If you are not sure about what options to select please close this popup screen and click on the "Request a Quote" button so that we may recommend and quote on optimal printing options for your part.
By proceeding you agree to 3DEPO's Terms and Conditions!
Please note that your part(s) will be shipped to the address you provide at PayPal checkout. To have your parts delivered to a different address please enter the details in the message box below.
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Terms and Conditions
The following are terms and conditions of a legal agreement between you and 3DEPO.com, a trade platform operated by So Much IP, ABN 42 886 214 810 (collectively, “3DEPO”, “we”, “us” or “our”). These terms and conditions govern your use of www.3depo.com, (the “3DEPO Website” or “Website and the services, features, and content we offer (together with the Website and the Applications, “3DEPO Services” or “Services”).
By using the Services, you acknowledge you have read, understood and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. You also certify that any 3D file (“3D Model”) uploaded to the 3DEPO Website does not violate any state, federal law or regulation in Australia including those pertaining to firearms, or applicable standards maintained by ISO, ASTM, ASME, or other similarly situated body. If you do not agree with these Terms and Conditions, you should not use the Website, Applications, or Services.
- 3DEPO Services
The 3DEPO Services are made up of different services provided through the Website. One of our Services enables you to upload a 3D file to our Website and view it in 3D.
If you want to turn your 3D Model into reality, you can place an order with us and we will manufacture it for you at your direction. At a charge of a service price and price for the substance used for the 3D Model, we manufacture the 3D Model for you (i.e., print it with 3D printing technology) in our materials and ship it to you. You can also order models designed by 3DEPO modelling services to your specification.
Further, 3DEPO offers other services and features through the Website including 3d modelling and product design services.
- Account Terms
You represent and warrant that you meet the minimum age requirements to use this Service (18 years in Australia, or the minimum age for your jurisdiction as detailed in our Privacy Policy) to use this Service. If you are under the age requirement you may use 3DEPO.com only with involvement of a parent or guardian. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms and Conditions are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms and Conditions or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party without our consent.
- Ordering
(a) Placing an order. To order a 3D Model upload you .stl or .obj file using our 3D printing tool on the website, select material and any additional options follow by entering you email address in respective form field together with any additional requirements such as quantity, colour and preferred delivery options. Once you submit this information we’ll review it and respond to your email address you’ve provided. In our response email you’ll find a price quotation and a PayPal button with a link that will direct you to the Paypal Website to process you payment if you choose to go ahead placing an order based on this quote. Please be informed that the language to be used during the whole ordering process is English.
(b) Unacceptable orders, cancellation of orders by us. If you receive an email from us with a price quote, the default assumption is that it can be produced. There are, however, technical or other reasons why 3DEPO may not accept or may cancel your order during the entire ordering process, even after our acceptance of your order. Such reasons can be, but are not limited to, the unfeasibility of the model, an infringing feature of your 3D Model, or the destination of the delivery you indicated in your order. In case we cancel your partial or entire order, we will contact you via email and, except in cases of fraud or other violations of our policies, issue you a full refund for the cancelled item(s).
(c) Prices. The prices and price estimations displayed on the Website are only indicative. 3DEPO reserves the right to change its prices on the website at any time without prior notice to you. Such change however will have no effect on orders completed before the posting of a new price on the website. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order. In the event of an error, any money paid related to that order will be refunded to you.
(d) Payment and price. The amount indicated on the quotation email is in USD (US Dollars) and includes the fee for the service (such as printing and packing the model), the price for the materials used to produce the 3D Model and any additional services that you may have requested. The price quoted will include shipping costs, sales tax (if applicable) but excludes any import duty or taxes (if applicable). If you pay in a currency that is different from the denominated currency of your payment method, your payment company (such as your credit or bank card issuer) or third-party payment processor may apply a currency conversion rate or fees to your payment. Please contact your provider for information about these fees. These fees are not controlled by or known to 3DEPO.
You can initiate your payment for your order via PayPal.com. When paying using PayPal you will be directed to the PayPal.com website using the provided payment link in the quotation email from 3DEPO.
3DEPO shall not be responsible in any way for the payment process done via the PayPal.com website. Please familiarize yourself with PayPal’s terms of use.
For orders paid for via credit card or PayPal, 3DEPO will begin production after authorizing and holding payment.
(e) Acceptance After accepting your order we will send you an order confirmation by e-mail to the address provided by you to 3DEPO. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible at admin@somuchip.com.
(f) Order Tracking Where applicable we will provide you with a tracking number for your parcel containing you order. This tracking number will be emailed to you once your order has been produced, packaged and shipped to your designated address.
(g) Shipping and Lead Times Your order will be delivered to your shipping address. We deliver to multiple countries. You can only select those countries as your shipping address during the ordering process. We will use our commercially reasonable efforts to ship the 3D Model to the shipping address within the delivery time indicated in our confirmation email; nevertheless, depending on your shipping address it may take longer time.
Manufacturing and delivery lead times may be extended due to circumstances beyond our reasonable control, including but not limited to adverse weather events (cyclones, floods, storms), power outages, natural disasters, equipment failures, or other force majeure events. We shall not be liable for any damage, cost, or consequences caused by delays resulting from such circumstances, and no refunds will be issued solely due to delivery delays caused by events outside our control.
Any shipping and delivery dates given by us are only best estimates and we are not liable for any damage or cost caused by delay in shipping or delivery. Title and risk of loss is transferred to you upon transfer of the goods from 3DEPO to the shipment carrier.
(h) Cancellation of your order, return of 3D Models. Due to the personalized nature of our Services (i.e. the 3D Model is supplied by us based on your specifications), you cannot cancel your order after it goes into production. Additionally, except where required by law we are not able to refund purchases at any point.
(i) Paypal Refund Policy. If you have paid for your order with PayPal and a refund is processed for any reason, initiated by 3DEPO or requested by you, the customer, we will deduct the PayPal fees from the refund amount. PayPal is no longer refunding transaction fees upon a refund therefore we will apply the same policy on to you as the customers. This fee is not incurred for orders paid via bank transfer orders.
(j) Content Policy violations. If we determine that your model violates our terms and conditions prior to printing, we will refuse to print the model and issue a refund. If we determine that your model violates our terms and conditions after it has been printed, we will not ship the model and may not issue you a full refund.
(k) Quality Expectations and Technology Limitations. Refunds or replacements are not provided for customer dissatisfaction with quality characteristics that are inherent to the selected 3D printing technology and materials. This includes but is not limited to layer lines in FDM prints, surface texture variations, support material marks on contact surfaces, dimensional tolerances and shape deformations, and other material-specific properties. Any refunds for such concerns are entirely at our discretion.
- Warranty; Disclaimer.
3DEPO warrants only that the model manufactured by us will substantially meet the features of the indicated 3D Model within the limitations of the 3D printing technology and materials selected. You maintain sole legal responsibility for the design specifications and performance of the 3D Model that is the subject of this transaction.
Technology Limitations and Customer Understanding: By placing an order, you acknowledge and accept the inherent limitations of 3D printing technology, including but not limited to:
- FDM (Fused Deposition Modeling): Including but not limited to Visible layer lines, surface texture variations, potential stringing, dimensional tolerances, and material-specific limitations
- Resin Printing: Including but not limited to Surface finish characteristics, cure patterns, support marks, material brittleness or flexibility depending on resin type
- Material Properties: Including but not limited to color variations, strength limitations, temperature sensitivity, and finishing characteristics specific to chosen materials
- Design Constraints: Including but not limited to Minimum wall thickness, overhang limitations, support structure requirements, and printability considerations
Dissatisfaction with print quality that falls within the normal parameters and limitations of the selected 3D printing technology and materials does not constitute a manufacturing defect. Refunds or replacements for such concerns are entirely at our discretion and are not guaranteed.
3DEPO does not give any warranty about the 3D Models themselves and does not guarantee that the 3D Model will be fit for any particular purposes. Please inspect the 3D Model upon receipt immediately. If the 3D Model is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty above, please contact us at admin@somuchip.com within 10 days after receipt of the 3D Model. Such warranty claim can be made only within 10 days after receipt of the model by you. Do not return the 3D Model unless we require you to do so. We reserve the right to condition any replacement or refund on the return of the 3D Model. We will confirm whether you are entitled to a replacement or refund. We reserve the right to condition your receipt of a replacement or refund on you providing us with photographs that we deem necessary to evaluate your claim. Transportation costs in respect of a faulty product will be borne by you. If we do not receive any notice within the provided 10 days we will assume the 3D Model meets your specifications and performance requirements.
We have no special relationship with or fiduciary duty to you. You acknowledge that we have no duty to take any action regarding: (a) which users gain access to the Services; (b) what content you access via the Services; or (c) how you may interpret or use the content.
You release us from all liability for you having acquired or not acquired content through the Services. We make no representations concerning any content (including without limitation 3D Models) contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, or legality of material or content (including without limitation 3D Models) contained in or accessed through the Services.
THE SERVICES AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WE, AND OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
PLEASE NOTE THAT, UNLESS OTHERWISE STATED IN THE DESCRIPTION FOR A SPECIFIC MATERIAL, THE MATERIALS WE USE FOR MANUFACTURING THE 3D MODELS MAKE THE 3D MODELS SUITABLE ONLY FOR DECORATIVE PURPOSES AND THEY ARE NOT SUITED FOR ANY OTHER PURPOSE. THE 3D MODELS ARE NOT SUITED TO BE USED AS TOYS, OR TO BE GIVEN TO CHILDREN. THE 3D MODELS SHOULD NOT COME IN CONTACT WITH ELECTRICITY OR FOOD OR LIQUIDS AND SHOULD BE KEPT AWAY FROM HEAT, WEATHER AND SUN.
Without limiting the generality of the foregoing, we assume no responsibility or liability for the selection of materials. You maintain sole legal responsibility for the selection of materials that fit the requirements of your specifications and performance of the 3D Model.
- Use of the 3DEPO Website
Copyright and all other proprietary rights in the content of the Website and the Services (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rests with 3DEPO or its licensors. All rights in the content not expressly granted herein are reserved. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of 3DEPO is prohibited. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service.
This Website may provide links to other websites that are not under the control of 3DEPO. 3DEPO shall not be responsible in any way for the content of such other websites. 3DEPO provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by 3DEPO of the content of such websites.
Since the 3DEPO Service is a web based service, it might be subject to temporary downtime. From time to time we also update our Website, which will result in the Website not being available for a certain period of time. We will endeavor to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults. We do not guarantee that any content will be made available on the Website or through the Services. We reserve the right to, but do not have any obligation to, (i) remove, edit or modify any content in our sole discretion, at any time, without notice to you and for any reason or for no reason at all and (ii) to remove or block any content from the Services.
We are not responsible for any losses suffered by you as a result of any interruption of the Website, or by the suspension of your access to the Website.
- User Generated Content
The term “User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Website, the Application or the Services by you, including but not limited to all uploaded 3D Models, pictures of 3D Models, comments on the Website, specifications provided in your order, as well as the printed 3D Model we create for you based on your User Generated Content. All User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringing on any intellectual property rights. Intellectual property rights means copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.
Specifically prohibited content includes but is not limited to:
- Weapons, firearms, or weapon components
- Items that violate intellectual property rights
- Adult or sexually explicit content
- Items that promote violence or illegal activities
- Medical devices or items intended for internal body use
- Currency, legal documents, or official stamps
3DEPO has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content. Opinions expressed in the User Generated Content are not necessarily the opinion of 3DEPO.
- Intellectual Property Rights of 3D Designs
You, as a customer or designer, retain all your intellectual property rights in your 3D Models. 3DEPO shall not use, modify or display your 3D Models or derivatives. By uploading your 3D Models to the Services, you represent and warrant that it is your original creation and not copied from any third party and/or entity. You further represent and warrant that you have all rights to grant the below licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights.
By uploading your 3D Model to the Services, you grant 3DEPO a non-exclusive, royalty free, worldwide, transferable, and sublicensable right and license to use your 3D Model for the manufacturing of your 3D Model in order to fulfil your order.
We retain the right to review and refuse any order when it, in our sole and exclusive discretion, appears to infringe third party intellectual property rights, or in our discretion the 3D Model does not comply with our terms and conditions.
- Consent to Use of Personal Data
By using our Services, you acknowledge that you have read and agree to our Privacy Policy, which details how we collect, use, and protect your personal data. Our comprehensive Privacy Policy governs all data processing activities and can be found here: Privacy Policy
- Third Party Data Processing
We use various third-party services to operate our website and fulfill orders, including payment processing (PayPal), analytics (Google Analytics), security monitoring (Wordfence), and location services. Please refer to our Privacy Policy for complete details about third-party data sharing and international data transfers.
- File Retention
Uploaded 3D files are deleted within 30 days if not part of a quote or order, and within 5 years after order completion, as detailed in our Privacy Policy.
- Third Party Services
The Services may permit you to access to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the Services. When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply our endorsement or any association between us and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.
- Payments and Billing
Certain of our Services may be subject to payments now or in the future (the “Paid Services”). Please note that any payment terms presented to you in the process of using a Paid Service are deemed part of these Terms and Conditions.
We use a third-party payment processor (PayPal) to bill you for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms and Conditions. We are not responsible for error by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your placed Order upon demand.
- Indemnification
You shall defend, indemnify, and hold harmless us, our affiliates, vendors, and each of our and their respective employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services, content, or otherwise from your User Generated Content, 3D Models, violation of these Terms and Conditions, or infringement by you of any intellectual property or other right, claim or action, including but not limited to personal injury or property damage of any person or entity. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.
- Limitation of Liability
IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR SUPPLIERS, BE LIABLE UNDER ANY CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND (HOWSOEVER ARISING) , (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE GREATER OF (A) THE FEE RECEIVED FROM YOU BY 3DEPO FOR THE USE OF THE SERVICES DURING THE IMMEDIATELY PRECEDING THREE (3) MONTHS PERIOD OR (B) $150.00.
- Applicable Law
These Terms and Conditions and the use of Services shall be governed by the laws of Queensland, Australia without regard to the conflicts of law principles thereof that would apply the law of any jurisdiction other than Queensland, Australia. You agree that any and all disputes arising from or relating to the subject matter of these Terms and Conditions, including disputes relating to the validity thereof, and any disputes related to the use of the Services, shall be governed by the exclusive jurisdiction and venue of the federal and state courts located in Queensland, Australia.
- Entire Agreement
The terms in these Terms and Conditions, as well as any applicable terms, conditions, policies, requirements or limitations contained in the Services constitute the exclusive and complete agreement between 3DEPO and You. 3DEPO will not be bound by, and specifically rejects, any term, condition, obligation, or other provision which is different from or in addition to the provisions of these Terms and Conditions or which may be in any order, receipt, acceptance, confirmation, correspondence or other document.
- Miscellaneous
(a) Force Majeure. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, adverse weather events (including cyclones, floods, storms, and severe weather warnings), power outages, natural disasters, government actions, supply chain disruptions, or any other act of God. During such events, manufacturing and delivery times may be extended without liability, and no refunds will be issued solely due to delays caused by force majeure events.
(b) Assignment. These Terms and Conditions are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent.
(c) Agency. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and Conditions and neither party has any authority of any kind to bind the other in any respect.
(d) Notices. Unless otherwise specified in these Term and Conditions, all notices under these Terms and Conditions will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent to admin@somuchip.com.
(e) No Waiver. Our failure to enforce any part of these Terms and Conditions shall not constitute a waiver of our right to later enforce that or any other part of these Terms and Conditions. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms and Conditions to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.
(f) Headings. The section and paragraph headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.
- Contact Information
If you have any questions regarding these Terms and Conditions or the Services, you can contact us:
Email: admin@somuchip.com
Phone: +61 049 307 4044
Address: Brisbane, Queensland, Australia
- Changes to These Terms
We reserve the right to change these Terms and Conditions from time to time and will post any revisions on our Website and may also provide notice to you through the service or via email at our discretion. Therefore we encourage you to check the Website often to read the latest version. All transactions are subject to the Terms and Conditions in effect at the time of the transaction.
SHOULD YOU EXPERIENCE ANY PROBLEMS, PLEASE CONTACT US AND WE WILL DO OUR BEST TO FIX IT AS SOON AS POSSIBLE. 3DEPO MAY CONTACT YOU TO ASK YOU ABOUT YOUR EXPERIENCES.
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MATERIALS
We stock a wide range of 3D printing materials and colours for all major 3D printing Technologies based on additive layers, FDM, SLA and SLS*, each with its own set of applications and benefits. Depending on your intended application for the parts we may be able to suggest a material that suits your purpose. Feel free to contact us if you’re unsure what material you may need.
3D Printing Materials
FDM 3D printing is the most affordable and robust solution for both functional parts and decorative items. The FDM printers uses plastic filament made of a variety of materials and colours each with it’s pros and cons. In addition to the material type the quality of the 3D prints is defined by the layer height and print nozzle size. See the section on “3D Printing Quality” further down on this page where we’ll explain the difference between the “Fine”,”Standard” and “Draft” material print qualities. Most common FDM materials are:
- PLA, a bio degradable plastic that is stiff but brittle with temperature resistance up to about 60°C.
- ABS is a versatile material with some flexibility and good temperature resistance up to 105°C, perfect for most functional prototypes but it has a tendency to warp/deform and shrink during printing commonly around part edges.
- Flexible material such as TPU, TPE and PolyFlex can be used to make prototypes of mobile phone covers and similar but are not suitable for parts with small details and can only be used for parts that don’t require supports.
- Other exotic material such as Polywood and Bronze fill produce aesthetically pieces with good level of details but that are brittle and less suitable for functional prototypes.
SLA 3D printing resins are based on UV curable polymers (liquid material that solidifies under UV light from a laser or other accurate light source) and are suitable for a variety of application where high detail accuracy and aestheticism are of importance. SLA models are used by art designer to dentists and medical specialists. Jewelry casting commonly apply SLA models as templates when creating the molds for production. Dental models of implants and even functional retainers can be produced fast and accuratly using SLA technology. SLA offers fewer materials and colour rage compared to FDM. The quality of the prints is defined by the layer height in microns or μm, further discussed in the “3D Printing Quality” section below. The most common resins are:
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- Regular UV curing resin. The parts will be relatively brittle and should be handled with care especially parts with thin details.
- Clear UV resin. Parts will come out relatively clear but as wall thickness increased above 2mm there will be a reduction in clarity and a yellow tint to the parts.
- Flexible UV resin. The parts will very flexible and tough. You can twist a part up to 360° and the part will recover to it’s original shape.
- Hard UV resin. The parts will be very stiff and will resist break more than regular resin. At the break point there will be very little elongation.
- Though UV resin. The parts will have some flexibility but enabling the parts to be impact tough. Will have some elongation at break point.
- Casting resin and medical grade resin can be offered as well. Please contact us for more information.
SLS 3d printing uses Polyamids (PA11 or PA12) as material in a fine powder form. The particles are sintered togheter through heat from a laser beam. The SLS parts are used as functional prototypes due to the strenght and flexibility of the PA materials, and in some cases as esteticala models. The main advantage of SLS 3d printing is that it doesn’t need supports.
*We may not stock SLS material or may provided SLS 3d prints for a 3rd party supplier.
3D Printing Quality
FDM 3D printing quality can be selected from the material list together with the material type. We’ve simplified the selection process by creating 3 quality options:
- FINE -> This option provides the most accurate FDM prints with good detail level. It also requires the longest print time at higher cost. We use 0.3-0.4mm nozzle diameter and 0.08-0.1mm layer height. The finer layer height the less visible they.
- STANDARD -> Is the most commonly used providing good balance between quality and price. We use 0.4-0.6mm nozzles diamater and 0.2-0.3 mm layer height
- DRAFT -> This option is suitable for large size prints or rough prints. Please not that small parts cannot be printed with this option. We use 0.8-1mm nozzle diameter and 0.4-0.6mm layer height.
For flexible materials only the DRAFT option is available due to limitation of the technology. For other materials we only offer the STANDARD option.
SLA 3D printing quality is also selectable from the material list. The quality for the SLS is defined by the layer height in microns.
- 25μm is the ultra fine layer height possible to print. The prints will recreate even the thinnest details visible. This is the most accurate, expensive and time demanding printing option.
- 50μm is a super fine layer height with excellent detail reproduction.
- 85μm is a very fine layer height producing details much clear than any FDM prints. This is also the lowest cost of the SLA options.
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INFILL RATE
Infill refers to the amount of material or density in the solid section of your 3D model. The flexibility of 3D printing technology enables solid sections to be printed light as well as strong using various infill patterns (grid, honeycomb, etc) and infill amounts or rates. The definition of infill vary between FDM, SLA and SLS 3d printing technologies. If unsure please contact us for advise.
Infill
For FDM 3D prints an infill rate of 20%-30% in a grid pattern is the standard. This will produce a part strong enough for fit and fill purposes. For a functional part we suggest an infill rate of 75%-100%. If a balanced weight – strength ratio is important a honeycomb infill would be more suitable with 50% infill rate. Keep in mind that a higher infill rate will incur more cost to your 3D print as more material is required (producing a heavier part) and a longer printing time is needed. Printing time almost doubles for a part printed at 20% infill compared with same part printed at 50%infill rate.
For SLA 3D prints the infill can be defined as either:
- Hollow -> where a solid 3D model such as a figurine is printed hollow on the inside with just a 2mm-3mm wall thickness. Your 3D part can be fully solid when you submit it to us and we’ll make it hollow if you select this infill option. This option is standard unless otherwise chosen by the customer. If the part is very small the print will be produced as solid.
- Reinforced -> where a solid or hollow 3D modell can be printed with a thicker wall thickness based on customer requirements.
- Solid -> where a part is printed fully solid or following exactly the density of the 3D model provided by the customer.
SLS 3D prints will print as provided by the customer 3D model or as requested.
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ADDITIONAL OPTIONS
In addition to the material and infill options you may select a of post processing service or the Live View feature from the options list. Depending on your selected material the content in the additional option list may change to reflect applicable services. If you’re not sure what additional service you may need or to combine services please specify your requirements or contact us directly.
Additional Options
Support Removal FDM/SLA
Both FDM and SLA 3D prints require support pillars in order to print area of the parts that are hanging horizontally from the main body in an agle larger than 55º. See image on the right to better understand. Another example would be a simple cube or a pyramid, both would not require any supports, however, an upside-down pyramid will require supports if the side walls are angled at more than 55-60º.
For parts with a small surface contact with the print bed a so call RAFT is used. This is made of a few layers of plastic printed as a tray on which the part and support are then build on.
After the print is completed these supports (and raft, if any) have to be removed carefully from the part. This is a manual process that require some skill and appropriate tools in order to minimized the scarring on the part surface and the risk of damaging the actual parts. We offer Support Removal as a service at extra cost however you may choose to opt out and do this operation yourself.
Please note that the supports will always leave some type of marks on the finished part. These marks may be reduced or removed completely with sanding or other post processing methods which are not included or part of the Support Removal services offered. It is therefore important that you specify your requirements in terms of areas clear of supports marks or acceptable for support contacts.
We invest time in preparing your part for print in such a way as to maximize accuracy and minimized the amount of supports required. This will save material, reduce printing time and reduce support scarring and support removal time.
The supports pillars are generated by our 3D printing software an are not required to be included in your 3D model unless you have special requirement.
For SLS parts support are not required however the parts have to be cleaned of plastic powder using brushes and compressed air. Basic part clean up is included in the price of the part.
Post print UV cure
For SLA printed parts an additional UV cure step may be purchased. This will create additional strength and rigidity to the part. The parts are placed in a special chamber and exposed to UV light with a specific intensity and wavelength suitable for the resin used. Customers are advise to specify the use case for their parts as this will define the parameters for the UV curing process.
UV protective coating
SLA parts, especially the parts made with CLEAR resin may become hazy, brittle and get a yellow tint over time if exposed to sun light or other UV light source. One way to reduce this effect is to apply UV protection coating. This is a transparent coating and will not impact the clarity of the parts. For other colours it may add a level of gloss to the surface. If you require this option please advise in your comments.
Live view
With this service you’ll be able to watch you part(s) being created LIVE. Our printers are equipped with web cameras inside the printing chamber allowing remote view of the printing progress.
If you select this option we’ll provide you with a private link to YouTube where you can watch as your parts are being printed. You may share this link with your friends and family to watch the marvel of 3D printing technology. The video link will be accessible for at least 10 business days after the completion of your part.
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Performance And Achievements
Industry applications for our Consulting & 3D Printing Services
We provide services to architects and real estate agencies such as:
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- Model drafting and visualisation services
- Prototyping and 3D Printing of housing or apartment buildings.
- Interior design modeling.
Whether it’s for an art or a hobby project we’ve got you covered! 3DEPO.com can produce the most amazing pieces of 3d-printed object that retain your intended shape and function.
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- Our printed parts can be used in fully functional applications for hobby or DIY projects (RC car, drone, plane parts, etc). We have a wide range of materials and colour to suit your project.
- For fine art objects we use our clear or white resin producing stunning 3d printed objects with incredible accuracy and details. Other colours and materials are also available to suit your requirements.
- For home or office 3D printed products are fun and can be customized to your liking.
The innovations of 3d printing technology has made a significant impact to the dentistry industry, providing accurate and fast turn-around for dental applications. With our professional SLA printers we can offer:
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- A variety of orthodontic, diagnostic, and educational models, as well as for vacuum-forming aligners or other appliances.
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- Print high precision and accuracy crown and bridge models with removable dies that have sharp margins and contacts for best fit
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- With a Class I bio-compatible resin we can produce precise surgical guides and similar devices.
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- We can offer a Class IIa long-term bio compatible and fracture/wear resistant material that is ideal for splints, retainers, and other direct-printed long-term orthodontic appliances.
- Facilitating training of dentists other staff using solid models of bone structures and other dental systems.
Teachers and students can benefit from the latest innovation in rapid prototyping by materializing ideas and concepts in class for faster learning. Student of all levels can design models and have them printed with us at very affordable rates (25% discount). 3DEPO.com is passionate about innovation and this is our contribution. We offer:
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- In class education on part designing methodologies and 3D prototyping technologies
- 3D modeling services for large research projects as well as 3d printing prototypes.
- Facilitating biochemical and biomedical learning by printing models such as: molecular structures and other systems.
Engineering and Design applications is our largest sector. We provide a wide range of services such as:
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- Product and Project Management. Help you target key results while on budget and on schedule.
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- Innovation and IP Management. Advising you on how to protect your IP and facilitate the patent & trademark processes.
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- Industrial design and drafting services. Delivering your CAD files in any of the major 3D-file formats.
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- Producing both functional and aesthetic rapid prototyping parts or complete design models using FDM, SLA or SLS 3D printing technologies. We can also outsource CNC components or mass production tooling as needed.
- Industrialisation and commercialisation consulting. Facilitating you journey and reduce time from idea stage to market launch.
Our 3D printing solutions are perfect for fast manufacturing of super fine and fashion jewelry. Using the latest resin products that produce breathtaking accurate details and leave close to no residue when burned we can offer 3d printed models for:
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- Investment casting applications using our cast resin for a clean and ash free production.
- Our tough and hard resin with minimal shrinkage well suited for cold casting applications
- We can offer a semi-flexible option for fashion designers to produce small batches of 3d printed jewelry.
Our 3D printing solutions apply to a wide range of uses in the medical and health care sector such as:
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- Utilising data from MRI and CT scans we can provide an accurate 3D print to assist surgeons, doctors and vet specialists to visualize and prepare for complex procedures.
- Prototyping new innovative medical devices and tools for quick and inexpensive validation of design and functionality prior to mass production.
- Facilitating training of medical staff using solid models of bone structures and other anatomic systems.
Our 3D printing services cater for the mining, oil and gas industry sectors by offering:
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- Detailed topography 3d-printed model facilitating the prospecting and mining planning process.
- Detailed models of oil and gas processing plants can be printed with great accuracy using our range or SLA printers.
- Visualise future investments in facilities and other CapEx by producing scaled models of the sites for potential investor presentations.
3D print a personalized gift to your friends and loved ones. We can help you design or adapt your 3d model and deliver the 3d prints to your designated address within 2-3 business days:
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- Select any 3d model from the numerous online websites that offer both paid and free .stl files and upload it to our website for an instant quote. You can select colour, quantity and material among many other options to customize you print for it’s purpose.
- 3DEPO.com offers a wide range of postage option from “Same day” delivery to International shipping options.
- Feel free to contact us for a consultation about your 3D printing products.
About us
3DEPO.com offers professional engineering design and 3D printing solutions specialising in product design, 3D modelling and rapid prototyping. We provide expert services to individuals, businesses and organisations worldwide.
With a strong commitment to quality, speed and affordability, we offer ultra fast 1-day turnaround on 3D printing services. Our efficient online platform, 24/7 production and global delivery capabilities ensure your parts and prototypes reach you quickly and reliably, no matter where you are.
We work with inventors, startups, hobbyists and established businesses who need custom parts, prototypes, replacement components or detailed models. Our team is dedicated to helping bring your ideas to life and fast-tracking your product development.
Whether you’re a small business or a large enterprise, 3DEPO.com is your trusted partner for transforming concepts into reality. Customers can get an instant quote for 3D printed parts by directly uploading their models using our quoting tools on this page. For engineering and design services, please contact us via the contact form below on this page to discuss your project. Our head office is located in Brisbane, Australia and we will respond during local business hours.
Get in Touch
Unsure about what service you may need to help you bring your idea to life? Simply contact us and we'll be there to help you every step of the way.
Contact Us
Privacy Policy
Last Updated: 8 July, 2025
1. Introduction
So Much IP, operating 3DEPO.com and 3DEPO.com.au (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website or use our 3D printing services.
This policy complies with applicable privacy laws worldwide, including:
- European Union: General Data Protection Regulation (GDPR)
- United Kingdom: Data Protection Act 2018, UK GDPR, and Data Use and Access Act 2025
- United States: California Consumer Privacy Act (CCPA), Children’s Online Privacy Protection Act (COPPA), and state privacy laws
- Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and upcoming Consumer Privacy Protection Act (CPPA)
- Australia: Privacy Act 1988 and Australian Privacy Principles (APPs)
- New Zealand: Privacy Act 2020 and Information Privacy Principles (IPPs)
- Singapore: Personal Data Protection Act (PDPA)
2. Data Controller Information
So Much IP (operating 3DEPO.com and 3DEPO.com.au)
Individual Business
ABN: 42 886 214 810
Brisbane, Queensland, Australia
Email: admin@somuchip.com
Phone: +61 049 307 4044
3. What Personal Data We Collect
3.1 Information You Provide Directly
- Contact Information: Name, email address, phone number
- Shipping Information: Delivery address, billing address
- Order Information: 3D model files, printing requirements, project specifications
- Communication Data: Messages sent through contact forms, email correspondence
- Payment Information: Processed securely through PayPal (we do not store payment card details)
- Email Correspondence: Messages, attachments, and contact details from direct email communication
3.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, click patterns, referral sources
- Location Data: Country and city derived from IP address via freeipapi.com
- Cookie Data: Session preferences, shopping cart contents, analytics data
- Click Tracking: Individual link clicks and user navigation patterns
- Advertising Attribution: Referrer URLs from paid advertising campaigns
- Form Interaction Data: Google reCAPTCHA verification for spam prevention
- LocalStorage Data: 3D model thumbnails stored in your browser for quick preview
- Security Monitoring Data: IP addresses, attack patterns, and security events logged by Wordfence for threat detection and prevention
3.3 Uploaded Files
- 3D model files (.stl, .obj formats) uploaded for quotation or printing services
- Associated metadata and file properties
- Model thumbnails automatically generated and stored in your browser’s local storage
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contract Performance: To fulfill your 3D printing orders and provide requested services
- Legitimate Interests: To operate our website, improve our services, communicate with customers, and prevent spam/fraud
- Consent: For marketing communications and non-essential cookies (where required)
- Legal Obligations: To comply with tax, accounting, and other legal requirements
5. How We Use Your Personal Data
5.1 Service Delivery
- Processing and fulfilling your 3D printing orders
- Providing quotations and technical consultations
- Communicating about your projects and orders
- Arranging delivery and pickup services
5.2 Business Operations
- Managing customer relationships
- Improving our website and services
- Analyzing usage patterns and customer preferences
- Preventing fraud and ensuring security
- Protecting against spam and abuse through reCAPTCHA
5.3 Marketing (with consent)
- Sending promotional emails about our services
- Displaying targeted advertisements
- Sharing updates about new capabilities and offers
- Measuring advertising campaign effectiveness
6. Data Sharing and Third Parties
We share your personal data only as necessary with the following trusted third parties:
6.1 Service Providers
- PayPal: Payment processing and transaction management (email, shipping address, payment details)
- freeipapi.com: IP-based location services providing country/city identification from your IP address
- Google Services: Analytics, advertising attribution, and tag management (browsing behavior, device info)
- Google reCAPTCHA: Spam protection for contact forms (browser fingerprinting, interaction patterns)
- Delivery Partners: Australian courier services for order fulfillment (shipping addresses only)
- Wordfence: Website security monitoring and threat detection (IP addresses, security logs, attack patterns)
6.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
7. International Data Transfers
Some of our service providers (Google, PayPal) may process your data outside Australia. We ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
8. Data Retention
8.1 Retention Periods
- Order Data: 7 years (for tax and accounting purposes)
- Uploaded 3D Files: Deleted within 30 day after upload if they are not part of a quote or order, and within 5 years after order completion.
- Analytics Data: Up to 26 months (Google Analytics default)
- Contact Form Data: Within 3 years from last communication
- Marketing Data: Until consent is withdrawn
- Click Tracking Data: Up to 26 months
- IP Address Logs: Up to 26 months
- Model Thumbnails: Stored in your browser until manually cleared
- Security Logs: Up to 30 days (Wordfence default for free version)
- Contact Form and Email Communications: up to 5 years from last communication (includes form submissions sent via email and direct email correspondence)
8.2 Secure Deletion
When retention periods expire, we securely delete or anonymize your personal data.
9. Your Privacy Rights by Jurisdiction
9.1 EU/UK Residents (GDPR/UK GDPR)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion in certain circumstances
- Restriction: Limit processing in specific situations
- Portability: Transfer data to another provider
- Objection: Object to processing for legitimate interests or marketing
- Automated Decision-Making: Protection from solely automated decisions
- Consent Withdrawal: Withdraw consent where processing is based on consent
9.2 California Residents (CCPA/CPRA)
- Right to Know: Categories and specific pieces of personal information collected
- Right to Delete: Request deletion of personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt-out of sale/sharing of personal information
- Right to Limit: Limit use of sensitive personal information
- Non-Discrimination: Equal service regardless of privacy choices
9.3 Canadian Residents (PIPEDA)
- Access: Request access to personal information held about you
- Correction: Request correction of inaccurate information
- Withdrawal: Withdraw consent (subject to legal/contractual restrictions)
- Complaint: File complaints with Privacy Commissioner
9.4 Australian Residents (Privacy Act)
- Access: Request access to personal information
- Correction: Request correction of personal information
- Complaint: Lodge complaints with Office of Australian Information Commissioner
- Anonymity: Deal with us anonymously where practicable
9.5 New Zealand Residents (Privacy Act 2020)
- Access: Request personal information held about you
- Correction: Request correction of personal information
- Complaint: Lodge complaints with Privacy Commissioner
- Portable Format: Receive information in commonly used format
9.6 Singapore Residents (PDPA)
- Access: Request personal data held about you
- Correction: Request correction of personal data
- Withdrawal: Withdraw consent (subject to exceptions)
- Data Portability: Transmit data in machine-readable format (where applicable)
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: SSL encryption for data transmission
- Access Controls: Restricted access to personal data on a need-to-know basis
- Regular Backups: Secure backup procedures with encryption
- Security Monitoring: WP Wordfence Security plugin and server-side protection including fail2ban (intrusion prevention), IPTables (firewall), SpamAssassin (email filtering), and ClamAV antivirus.
- File Protection: Uploaded files are encrypted in transit using SSL/TLS encryption during the upload process.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and provide our 3D printing services. You can manage your cookie preferences through our cookie consent banner or browser settings.
11.1 Essential Cookies (Always Active)
These cookies are necessary for our website to function and cannot be switched off. They enable core functionality like shopping cart management, file uploads, and payment processing.
Cookies Used:
- gdpr_cookie_preferences – Stores your cookie consent choices (365 days)
- p3dlite_* cookies – Store your 3D printing preferences, uploaded files, and cart items (up to 30 days)
- PHPSESSID – WordPress session management (session duration)
- PayPal transaction cookies – Enable secure payment processing (session duration)
Legal Basis: Necessary for service functionality
11.2 Analytics Cookies (Requires Consent)
What We Collect:
Google Analytics: Standard website usage statistics (page views, session duration, location data)
3DEPO Traffic Analytics: Our fraud detection system that monitors:
- How long visitors spend on our site
- Counts number of links and buttons visitors click on
- Your general location (country/city level)
- Whether traffic appears to be from real customers or bots/fraud
Why We Need This:
As a 3D printing service, we invest in online advertising. Unfortunately, we experience significant losses from fraudulent clicks – fake traffic that costs us money but brings no real customers. Our analytics help us:
- Identify and report fraudulent traffic to advertising platforms
- Optimize our advertising spend for genuine customers
- Improve our website based on real user behavior
Technical Details:
Data Points Collected:
- Your IP address and general location (country, region, city)
- Session duration and click patterns
- Referral source (which website or ad brought you here)
- Device and browser information
- Whether you came from paid advertising (Google Ads, Facebook, etc.)
Data Storage:
- IP addresses are stored securely and may be converted to binary format
- Most data is kept for 90 days, Google Analytics for up to 26 months
- All data is stored on Australian servers, except for third-party services including Google Analytics, PayPal checkout, and Wordfence security monitoring (which processes security data internationally)
Fraud Detection:
- Bot detection using browser fingerprinting
- Validation of Australian traffic against official IP registries
- Detection of proxy/VPN traffic commonly used in click fraud
Your Rights:
- Control: Change your consent anytime using the “Cookie Settings” button
- Access: Request a copy of your analytics data
- Deletion: Request deletion of your analytics data
- Withdrawal: Stop all tracking immediately by withdrawing consent
Data Sharing:
- freeipapi.com: We send your IP address to determine your location
- Google Analytics: If you consent, standard Google Analytics data sharing applies
- PayPal: Payment processing shares transaction and shipping details with PayPal’s systems
- Wordfence: Security monitoring may share IP addresses and attack data with Wordfence servers for threat analysis
- No Other Sharing: All other data stays on our systems
Legal Basis: Your explicit consent for analytics purposes
This system protects both our business and legitimate customers from advertising fraud. All data collection requires your consent and can be disabled anytime.
Data Retention: Up to 26 months for Google Analytics, up to 12 months for Bounce Analytics
11.3 Marketing Cookies (Requires Consent)
These cookies track your activity to show relevant advertisements and measure advertising campaign effectiveness. Note for California residents: This constitutes “selling” your data under CCPA.
Data Collected:
- Google Ads tracking (_gcl_au, _gcl_ls) – Advertising campaign attribution (up to 24 months)
- Paid advertising referrers – Measuring effectiveness of advertising spend
- Conversion tracking – Understanding which ads lead to orders
- Cross-site tracking for remarketing purposes
Legal Basis: Your explicit consent
11.4 Functional Cookies (Requires Consent)
These cookies provide enhanced functionality and personalization, improving your user experience on our website.
Data Collected:
- 3D model thumbnails (browser LocalStorage) – Quick preview of uploaded models (until manually cleared)
- Google reCAPTCHA tokens (_grecaptcha, rc::*) – Essential for contact form submission – Spam protection (session duration)
- WordPress emoji support data – Enhanced text display capabilities (session duration)
- User interface preferences – Remembering your display settings (up to 12 months)
Important Note: Google reCAPTCHA is required for contact form submission. If you decline functional cookies, you will not be able to submit contact forms on our website.
Legal Basis: Your explicit consent
11.5 Cookie Consent Management
- Your cookie preferences are stored for 365 days
- You can change your preferences at any time using the “Cookie Settings” button
- Essential cookies cannot be disabled as they are necessary for core website functionality
- Disabling non-essential cookies may limit some website features
11.6 Your Choices
- Browser Settings: You can block or delete cookies through your browser settings
- Cookie Banner: Manage preferences when you first visit our site
- Cookie Settings Button: Available on every page to modify your choices
- Do Not Track: We respect browser Do Not Track signals for marketing purposes
11.7 Google reCAPTCHA (Required for Contact Forms)
Our contact forms use Google reCAPTCHA to prevent spam and abuse. This service is essential for form submission.
Data Collected by reCAPTCHA:
- Browser and device information (user agent, screen resolution, plugins)
- Mouse movements and click patterns while using our forms
- IP address and approximate location
- Cookies and browser fingerprinting data
- Interaction timing and behavior patterns
Legal Basis:
- Legitimate Interest: Protecting our systems from spam and abuse
- Necessity: Required for contact form functionality
Your Choices:
- Accept: You can submit contact forms and receive reCAPTCHA protection
- Decline: Contact forms will not be available; alternative contact methods:
- Email directly: admin@somuchip.com
- Phone: +61 049 307 4044
Google’s Privacy Policy: reCAPTCHA is governed by Google’s Privacy Policy: https://policies.google.com/privacy
Data may be transferred to Google servers outside Australia.
12. Children’s Privacy
12.1 Age Restrictions
Our services are not directed to children under:
- 16 years (EU/GDPR jurisdictions)
- 13 years (United States – COPPA compliance)
- 13 years (Canada, Australia, New Zealand)
- Below legal age of consent (Singapore – typically 13 years)
12.2 Parental Consent
We do not knowingly collect personal information from children below the applicable age limits without verifiable parental consent. If we become aware of such collection, we will delete the information immediately.
12.3 Parental Rights
Parents/guardians have the right to:
- Review their child’s personal information
- Request deletion of their child’s information
- Refuse further collection of their child’s information
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Notify you of significant changes via email (if we have your contact information)
- Update the “Last Updated” date at the top of this policy
14. Contact Us and Privacy Rights Requests
14.1 General Inquiries
Email: admin@somuchip.com
Phone: +61 049 307 4044
14.2 Privacy Rights Requests
To exercise your privacy rights, please contact us with “Privacy Request” in the subject line. Please include:
- Your full name and contact information
- Specific right you wish to exercise
- Details to help us locate your information
- Proof of identity (where required by law)
Response Times:
- EU/UK: Within 30 days (GDPR)
- California: Within 45 days (CCPA)
- Canada: Within 30 days (PIPEDA)
- Australia: Within 30 days (Privacy Act)
- New Zealand: Within 20 working days (Privacy Act 2020)
- Singapore: Within 30 days (PDPA)
14.3 Supervisory Authorities and Complaints
- EU/UK Residents: Contact your local data protection authority
- California Residents: California Attorney General’s Office
- Canadian Residents: Office of the Privacy Commissioner of Canada
- Australian Residents: Office of the Australian Information Commissioner (OAIC)
- New Zealand Residents: Privacy Commissioner
- Singapore Residents: Personal Data Protection Commission (PDPC)
14.4 Do Not Sell/Share My Personal Information (California Residents)
Under the California Consumer Privacy Act (CCPA), California residents have the right to opt-out of the “sale” of their personal information.
What We Consider “Selling” Under CCPA:
- Sharing your browsing behavior with Google Analytics for advertising purposes
- Providing referrer and click data to Google Ads for campaign attribution
- Cross-site tracking for remarketing and advertising optimization
- IP address and location data sharing with third-party analytics services
How to Opt-Out:
- Cookie Settings: Decline “Marketing Cookies” in our cookie banner
- Email Request: Send an email to admin@somuchip.com with subject “Do Not Sell My Information”
- Phone Request: Call +61 049 307 4044 and request opt-out
- Automatic: This happens when you reject marketing cookies through our consent system
What Happens When You Opt-Out:
- We will not share your browsing data with advertising partners
- Google Analytics will run in anonymized mode only
- You will not see personalized advertisements based on your site activity
- Basic website functionality and essential services remain unaffected
Verification Process:
- We may ask for basic identifying information to process your request
- You can designate an authorized agent to make requests on your behalf
- We will respond to verified requests within 45 days
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. You will receive the same level of service whether you opt-out or not.
14.5 Authorized Agents
You may designate an authorized agent to submit privacy requests on your behalf, subject to verification requirements under applicable law.
15. Non-Disclosure Agreements
For customers requiring additional confidentiality protections, we offer:
- Custom Non-Disclosure Agreements (NDAs)
- Enhanced security measures for sensitive projects
- Priority handling with restricted access
Contact us directly to discuss your specific confidentiality requirements.
Your Continued Use of Our Services
By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.
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